Native Shopify returns · Multi-carrier
Approve a return in Shopify: EasyReturn creates the label with your carrier, attaches it to the Shopify return with tracking, and Shopify sends it to your customer. No separate portal, no duplicate data.
Return form, approval, emails and refunds: everything stays in Shopify.
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Your carriers, plugged into Shopify returns
Built into Shopify
Most returns apps add their own portal, dashboard and emails, then try their best to stay in sync with Shopify. EasyReturn does the opposite: the Shopify return is the single source of truth, and the app simply adds the label to it.
Customer experience
They request the return from their Shopify customer account, get the label and tracking in a Shopify email with your branding, and find their return right alongside their order. No third-party site, no extra account.
Data quality
Returned items, reasons, statuses and tracking are recorded on the Shopify return itself. No copy to keep in sync, no gap between two tools.
Reporting
Returns and refunds are counted by Shopify, in your Shopify reports, with no exports and no reconciliation.
Refunds and inventory
You refund and restock from the Shopify return, just like any other return. Nothing to copy over.
Ecosystem
Customer service, ERP, accounting: any tool that reads Shopify returns sees the same return, with its label and tracking.
The difference
| Criterion | External returns portal | EasyReturn |
|---|---|---|
| Customer request | On a third-party site, often with an order number to dig up | In their Shopify customer account |
| Approval | In the app’s dashboard | In Shopify admin, or automatic |
| Customer emails | Sent by the app, set up on top of Shopify’s own | Shopify notifications, with your branding |
| Return status | Copied into the app, to be kept in sync | The Shopify return, and nothing else |
| Reports and refunds | Split between the app and Shopify | In Shopify |
| If you uninstall | Your history stays in the app | Your full history stays in Shopify |
How it works
From their customer account, using Shopify’s return form. Your Shopify return rules apply.
As usual, in Shopify admin. Or let EasyReturn approve every request automatically.
EasyReturn creates the label with the zone’s carrier and attaches it to the return with tracking. Shopify sends it to your customer.
Carriers
EasyReturn is built for multiple carriers: each return zone has its own, on your own contract. Colissimo is available now, and more are coming very soon, with no changes to your setup.
Labels are created on your own carrier account, at your negotiated rates. No commission.
Colissimo for France, another carrier for international: each zone picks its own.
Whatever the carrier, the label and tracking end up in the same place: on the Shopify return.
Return zones
Just like your Shopify shipping zones: for each group of countries, choose who pays for the return, which carrier to use and which warehouse it goes back to.
| Zone | Return shipping |
|---|---|
| France and European Union25 countries | Label provided |
| Rest of the worldAll other countries | Paid by the customer |
Features
Approve each request yourself in Shopify, or let the app approve requests that match your rules.
Connect one or more carrier accounts. Your credentials are verified before they’re saved.
Free return label in France and the EU, customer-paid returns elsewhere: you decide, country by country.
One return address per zone, and as many carrier accounts as you need.
Every step is checked before it’s retried: a network glitch never creates a duplicate label.
Your customer is notified once, by Shopify, with the label and the tracking number.
Security and data
The app keeps only what it strictly needs, for only as long as it needs it. Everything else is already in Shopify.
Your carrier keys are verified, encrypted (AES-256) and never displayed again.
Labels are deleted after 90 days. Everything is erased once you uninstall the app.
Servers and database in Frankfurt, in the European Union.
Pricing
€14.99 / month
Billed by Shopify, on your Shopify invoice.
Your contract
Billed directly by your carrier, under your contract.
Frequently asked questions
No. Your customers use Shopify’s return form and you approve returns in Shopify. EasyReturn adds the carrier label and its tracking to the Shopify return.
Colissimo is available today. Mondial Relay, Chronopost, DPD, GLS, UPS and DHL Express are coming next, with no changes to your existing returns.
Yes: each return zone has its own carrier and its own account. As soon as a new carrier becomes available, just assign it to a zone.
Yes. Labels are created on your own account, at your rates. For Colissimo, you need your Web Services connection key, available in your Colissimo Box.
With Colissimo: from France and 24 European Union countries (all except Bulgaria and Cyprus), to an address in France. For other countries, you can have customers pay for their own return shipping until international carriers are available.
Yes, by Shopify, with the label link and the tracking number. EasyReturn never sends duplicate emails.
EasyReturn is currently launching. Email us to get it installed on your Shopify store.
