This is an English translation provided for convenience. In the event of any discrepancy, the French version prevails.
Purpose
These terms govern the use of the EasyReturn application (“the app”), published by Florent Gainnier, sole trader (entrepreneur individuel – EI, micro-entreprise), located at 4 rue du Rempart, 13007 Marseille, France, registered with the French National Business Register (Registre national des entreprises) under SIREN number 832 437 149. VAT not applicable under article 293 B of the French General Tax Code (TVA non applicable, art. 293 B du CGI) (“we”, “us”), by a merchant using Shopify (“you”). Installing the app constitutes acceptance of these terms.
The service
The app creates return labels with the carrier chosen by the merchant (currently Colissimo) for Shopify returns, attaches them to the Shopify return with their tracking, and can automatically approve return requests if you enable this option. Returns, refunds and emails remain managed by Shopify.
Your prerequisites and responsibilities
- Have a Shopify account and an active contract with the carrier used (for example Colissimo), and provide valid login credentials.
- Configure accurate return zones and addresses, consistent with your Shopify return rules.
- Inform your customers about the processing of their data, in accordance with your own privacy policy.
- Labels created on your contract are billed by your carrier, under the terms of your contract.
Pricing and billing
The subscription costs €14.99 per month (VAT not applicable under article 293 B of the French General Tax Code), billed by Shopify on your Shopify invoice, under Shopify’s billing terms. Any price change will be announced to you at least 30 days in advance.
Availability and support
We use reasonable efforts to ensure the availability and proper operation of the app (best-efforts obligation, obligation de moyens). The app relies on third-party services (Shopify, carriers, hosting provider) whose outages are not attributable to us. Support is provided by email at contact@easyreturn.app.
Liability
Our liability is limited to direct and proven damages, and capped at the total amount you paid us during the 12 months preceding the event giving rise to the claim. We are not liable for indirect damages, such as loss of revenue, customers or data. We are not responsible for the consequences of an inaccurate configuration, of the unavailability of Shopify or a carrier, or for the carriage of parcels.
Personal data (data processing)
With regard to your store’s customer data, you are the controller and we act as your processor (Article 28 of the GDPR). We process this data solely to provide the service and on your instructions; we ensure its confidentiality and security; we use the sub-processors listed in the privacy policy; we assist you in responding to data subject requests; we delete the data at the end of the service (uninstallation); we notify you of any personal data breach without undue delay, and no later than 48 hours after becoming aware of it; and we make available to you the information necessary to demonstrate compliance with these obligations.
Term and termination
You can stop using the app at any time by uninstalling it from Shopify; the subscription ends in accordance with Shopify’s billing rules. We may suspend access in the event of fraudulent use or use in breach of these terms.
Changes
We may amend these terms; you will be notified of any material changes at least 30 days in advance.
Governing law
These terms are governed by French law. Any dispute relating to their formation, performance or interpretation falls under the exclusive jurisdiction of the courts of Marseille, France.
Last updated: September 30, 2026